01Monthly Retainers
Retainer fees cover allocated time and resources reserved for your account. You may cancel with 30 days' notice; fees for work already performed or the current billing period are non-refundable.
02One-Time Projects
For website and project work, the upfront payment is refundable only if cancellation occurs before work begins, less any costs already incurred. Milestone payments for completed and approved stages are non-refundable.
03Service Issues
If we fail to deliver agreed services, we will first work with you to make it right — through re-delivery, service credits or, where appropriate, a partial refund proportional to undelivered work.
04How to Request
Email getourseo@gmail.com with your account details and reason for the request. We review all requests within 5 business days.